I am working to develop an online credit application and have hit a stumbling block. We send a lot of accounts to third-party collections and eventually to court/litigation. Our current app provides a physical signature for both the terms and conditions and the personal guaranty. With the online credit application, how do we validate that the Terms and Conditions and the Personal Guaranty were signed by a specific individual and what do we need to provide third parties to legitimize the application and the electronic signature?
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Currently, I am managing a credit team that has both credit and collection responsibilities assigned to one person. I am seeking some feedback on the pros and cons of structuring a credit team where the credit and collection responsibilities would be separated, whereby one person manages credit (order holds, new applications, credit limit increase) and the other person manages collections (heavy focus on cash collection, dispute resolution, etc.).
I would like to know what worked well and what you found to be the most challenging with this type of structure. How did this impact your internal and external customers? Did this make your team more productive?
Thank you in advance,
Hello, fellow esteemed Credit Managers!
I was recently tasked with finding out more about credit insurance.
My company uses it in Europe and they don’t understand why we don’t here in the US. So, what I am looking for is general feedback, any recommendations, and is it worth the cost?
Any info is truly appreciated as this is new to me!
Thank you in advance!