My question is regarding Wal-Mart's settlement process. Does anyone have information on the change to Wal-Mart's “settlement” process? This is the process used to resolve our open disputes (primarily shortages). We have been waiting for over six months for a reply. Our contact indicated there was a change to the process and stated it was posted on Retail Link. We have not been able to locate any information/guidance for vendors on the change in the settlement dispute process. We have reached out to Wal-Mart contacts via email but their replies continue to be vague and not terribly helpful.

Any help would be greatly appreciated!