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Implementing Lean Six Sigma

I was wondering if anyone is familiar with Lean Six Sigma? If so, have you been a part of a group that has used the Six Sigma model to resolve issues in the credit or collections department? What was the... (More)

Does anyone have a Sample letter changing payment terms on a customer to prepaid/COD due to their current financial position?

We have a customer who without a doubt will be filing bankruptcy soon. We have pending orders and I will not ship them on terms due to their current financial position. Does anyone have a Sample letter changing payment terms... (More)

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Leaders, Have you ever wondered what’s the difference between Motivation and Inspiration?

Here is John Klymshyn’s #LeadershipByte on how you build high functioning credit teams by inspiring them.
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What is the best instrument to determine if a customer will make a great borrower?