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Implementing Lean Six Sigma

I was wondering if anyone is familiar with Lean Six Sigma? If so, have you been a part of a group that has used the Six Sigma model to resolve issues in the credit or collections department? What was the... (More)

I am working on some benchmarking and trying to determine if our collectors are handling a similar number of accounts as other companies. If you would not mind sharing the average number of accounts your collectors are assigned, we would... (More)